Website Terms and Conditions of Use
Organisation: Hearing Care & Mobility Ltd t/a The Invisible Hearing Clinic and Invizear
Version: 3.0
Effective date: 12/06/2026
Reviewed date: 26/07/2026
Next review date: 12/06/2027
Registered Office:
The Invisible Hearing Clinic
Pentagon Centre
Suite 308, 36 Washington Street
Glasgow, G3 8AZ
United Kingdom
Telephone: 0141 226 2268
Email: clear@invizear.com
Website: www.invizear.com
Company Registration Number: SC394222
VAT Registration Number: GB112251079
ICO Registration Number: ZA012343
© 2026 Hearing Care & Mobility Ltd t/a The Invisible Hearing Clinic and Invizear
All Rights Reserved
1. Introduction
Welcome to the website of Hearing Care and Mobility Ltd, t/a The Invisible Hearing Clinic and Invizear ("the Company", "we", "our" or "us").
These Website Terms of Use and Conditions of Website Use ("Terms") govern your access to and use of this Website together with all associated webpages, online booking facilities, downloadable publications, patient information, digital resources and other online functionality operated by the Company (collectively referred to as the "Website").
By accessing or using the Website, users confirm that they have read, understood, and agree to be legally bound by these Terms.
Users who do not accept these Terms must cease using the Website immediately.
These Terms should be read together with the Company's Privacy Policy, Cookie Policy, Accessibility Statement and any additional terms or conditions that expressly apply to particular services or features made available through the Website.
Where separate terms apply to a specific service, those terms shall prevail to the extent of any inconsistency with these Terms.
Nothing contained within these Terms excludes, limits or affects any statutory rights which cannot lawfully be excluded or restricted under applicable law.
2. About the Company
This Website is owned and operated by Hearing Care and Mobility Ltd, t/a The Invisible Hearing Clinic and Invizear.
The Company is an independent provider of specialist hearing healthcare and associated professional services within the United Kingdom.
Our areas of practice include, but are not limited to:
diagnostic audiology;
hearing assessments;
hearing aid provision and rehabilitation;
tinnitus assessment and management;
hyperacusis management;
ear care services;
hearing protection;
auditory rehabilitation;
professional education;
consultancy;
medico-legal services; and
other associated hearing healthcare services.
The Company's registered office is:
The Invisible Hearing Clinic
Pentagon Centre
Suite 308, 36 Washington Street
Glasgow, G3 8AZ
United Kingdom
The Company's principal contact details are:
Telephone: 0141 226 2268
Email: clear@invizear.com
Website: www.invizear.com
VAT Registration Number: GB112251079
ICO Registration Number: ZA012343
Throughout these Terms, references to "the Company", "we", "our" and "us" mean Hearing Care and Mobility Ltd t/a The Invisible Hearing Clinic and Invizear.
3. Definitions and Interpretation
In these Terms, unless the context otherwise requires:
Content means all information, text, publications, articles, graphics, logos, branding, photographs, illustrations, audio recordings, video recordings, downloadable documents, educational resources, software, databases, page layouts, source code and all other material published on or made available through the Website.
Company means Hearing Care and Mobility Ltd, t/a The Invisible Hearing Clinic and Invizear.
Services means the clinical, educational, consultancy, medico-legal and other professional services offered by the Company.
User, you and your mean any individual, organisation or other legal entity accessing or using the Website.
Website means this website together with all associated webpages, online booking facilities, downloadable publications, digital services, patient information and all other online functionality operated by the Company.
Unless the context otherwise requires:
references to legislation include any amendment, replacement, consolidation or re-enactment of that legislation from time to time;
words importing the singular include the plural and vice versa;
words importing one gender include all genders;
references to a person include individuals, companies, partnerships, charities, public bodies and other legal entities; and
headings are included for convenience only and shall not affect the interpretation of these Terms.
4. Purpose of the Website
This Website has been established to provide accurate, accessible and up-to-date information regarding Hearing Care and Mobility Ltd, its professional services, areas of clinical expertise and associated educational resources.
The Website is intended to assist patients, prospective patients, healthcare professionals, referring organisations and members of the public by providing information concerning the Company, the services it offers and the conditions it manages.
Content published on the Website may include, but is not limited to:
information regarding diagnostic audiology and hearing healthcare;
hearing assessments and hearing rehabilitation;
hearing aid technology and assistive listening devices;
tinnitus and hyperacusis assessment and management;
ear care and hearing protection;
educational articles and clinical resources;
research summaries and professional publications;
news, events and training activities;
patient information and downloadable resources; and
information regarding the Company's professional activities and services.
The Website may also provide facilities enabling users to submit enquiries, request appointments, access educational resources and obtain information relating to services provided by the Company.
Whilst every reasonable effort is made to ensure that information published on the Website is accurate and current at the time of publication, the Company cannot guarantee that all information will remain complete, accurate or suitable for every individual circumstance.
Nothing published on the Website should be interpreted as creating any contractual obligation unless expressly confirmed in writing by the Company.
5. Clinical Information
The Company is committed to publishing information that reflects current professional knowledge, accepted clinical practice and evidence-based healthcare wherever reasonably practicable.
However, all clinical information published on the Website is provided solely for general educational and informational purposes.
Nothing contained within the Website constitutes:
medical advice;
audiological advice;
diagnosis;
treatment recommendations;
prescribing advice;
an individual clinical opinion;
a guarantee of treatment outcome; or
a substitute for consultation with an appropriately qualified healthcare professional.
The information provided cannot take account of an individual's medical history, symptoms, hearing status, examination findings or personal circumstances. Information which may be appropriate for one individual may therefore be wholly inappropriate for another.
No healthcare decision should be made solely based on information obtained from this Website.
Users should always seek advice from an appropriately qualified healthcare professional regarding their own individual circumstances before making decisions concerning their health.
Accessing the Website, downloading publications, completing online forms or corresponding electronically with the Company does not establish a clinician–patient relationship.
If you experience sudden hearing loss, severe ear pain, significant dizziness, neurological symptoms or any other urgent medical condition, you should seek immediate advice from the NHS or another appropriately qualified healthcare professional without delay.
6. Changes to these Terms
The Company reserves the right to amend these Terms at any time where it reasonably considers such amendments to be necessary or appropriate.
Changes may be introduced to reflect developments in legislation, regulatory requirements, professional standards, clinical practice, technology, cyber security, business operations or the services made available through the Website.
Revised Terms shall become effective immediately upon publication unless an alternative effective date is expressly stated.
By continuing to use the Website after revised Terms have been published, you agree to be bound by the amended Terms.
It is recommended that users review these Terms periodically to remain informed of the current version.
7. Availability of the Website
The Company uses reasonable endeavours to ensure that the Website remains available, secure and operates efficiently.
However, uninterrupted access cannot be guaranteed.
From time to time the Website may be unavailable or subject to interruption as a result of planned maintenance, software updates, hardware replacement, telecommunications failures, internet disruption, cyber security incidents or circumstances beyond the reasonable control of the Company.
The Company reserves the right to modify, suspend, withdraw or discontinue any part of the Website where reasonably necessary for operational, legal or security reasons.
Whilst reasonable efforts will be made to minimise disruption, the Company accepts no liability arising from any temporary interruption or unavailability of the Website.
8. Acceptable Use
You agree to use the Website responsibly, lawfully and in accordance with these Terms.
You must not use the Website in any manner which damages, disables, overburdens or impairs the operation of the Website or interferes with another person's lawful use of it.
Without limitation, you must not:
knowingly introduce viruses, malware, ransomware or other malicious software;
attempt to gain unauthorised access to any part of the Website or associated systems;
interfere with the operation, security or integrity of the Website;
undertake automated scraping, harvesting or extraction of Website Content without the Company's prior written consent;
upload or transmit unlawful, defamatory, abusive, threatening, discriminatory, misleading or fraudulent material;
infringe the intellectual property rights of the Company or any third party;
impersonate another individual or organisation;
use the Website for any unlawful or fraudulent purpose; or
knowingly assist another person to undertake any prohibited activity.
The Company reserves the right to investigate suspected misuse of the Website and may, where appropriate, suspend access, remove material, report unlawful activity to the appropriate authorities or pursue any other remedy available to it under applicable law.
9. Intellectual Property Rights
Unless otherwise stated, all intellectual property rights in the Website and its Content are owned by Hearing Care and Mobility Ltd or are used under licence.
This includes, without limitation:
written material;
clinical information;
educational resources;
publications;
graphics;
photographs;
illustrations;
logos;
branding;
audio recordings;
video recordings;
downloadable documents;
software;
databases;
page layouts;
website design; and
all other material published on or made available through the Website.
Such material is protected by copyright, trademark, database rights and other applicable intellectual property legislation.
Nothing contained within the Website transfers ownership of any intellectual property rights to any user.
All rights are reserved.
10. Licence to Use the Website
Subject to these Terms, the Company grants you a limited, non-exclusive, revocable and non-transferable licence to access and use the Website solely for lawful personal, educational and legitimate business purposes.
You may view the Website, print reasonable extracts for your own personal reference and download documents expressly made available for download.
Except where expressly permitted by law or with the Company's prior written consent, you must not:
reproduce;
copy;
modify;
adapt;
publish;
distribute;
transmit;
commercially exploit;
reverse engineer;
create derivative works from; or
otherwise use
any part of the Website or its Content for commercial purposes.
Nothing contained within these Terms grants any licence to use the Company's name, branding, logos or other intellectual property without its prior written consent.
11. User Communications
The Website may provide facilities enabling users to submit enquiries, request appointments, complete online forms, subscribe to updates or otherwise communicate electronically with the Company.
By submitting information through the Website, you confirm that the information provided is true, accurate, complete and not misleading to the best of your knowledge.
Where information is submitted on behalf of another individual, you confirm that you have the appropriate authority to do so and, where required by law, that the individual concerned has consented to the submission of their personal information.
Submission of an enquiry, appointment request or other communication through the Website does not constitute acceptance by the Company, create a contractual relationship or establish a clinician–patient relationship.
An appointment, consultation or service shall only be confirmed when expressly accepted by the Company.
The Company reserves the right, at its discretion, to refuse, remove or disregard any communication that it reasonably considers to be unlawful, abusive, defamatory, fraudulent, misleading, discriminatory or otherwise inconsistent with these Terms.
Where appropriate, the Company may retain correspondence for administrative, legal, regulatory or clinical record-keeping purposes in accordance with applicable legislation and its internal policies.
12. Confidentiality and Electronic Communications
The Company applies reasonable technical and organisational measures designed to safeguard information transmitted through the Website.
However, users acknowledge that no method of communication over the internet can be guaranteed to be completely secure.
Accordingly, users should avoid transmitting confidential, highly sensitive or unnecessary personal information through general Website forms unless specifically requested by the Company.
Where clinical matters require detailed discussion, the Company may request that communication takes place by telephone, secure electronic communication or during a clinical consultation.
Electronic communications should not be relied upon for urgent medical advice or emergency situations.
13. Privacy and Data Protection
The Company is committed to protecting your privacy and processing personal information fairly, lawfully and transparently.
Personal information collected through the Website will be processed in accordance with:
the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018;
the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended); and
all other applicable United Kingdom data protection legislation.
Details regarding the information collected, the purposes for which it is processed, the lawful basis relied upon, retention periods, security measures and your legal rights are set out within the Company's Privacy Policy.
Nothing contained within these Terms limits or affects any statutory rights available under applicable data protection legislation.
14. Cookies
The Website uses cookies and similar technologies to improve functionality, enhance security, monitor Website performance and improve the overall user experience.
Cookies may be used for purposes including:
ensuring the Website operates correctly;
remembering user preferences;
improving Website functionality;
analysing Website performance; and
supporting security and service improvement.
Where required by law, users will be provided with appropriate options to accept, reject or manage non-essential cookies before they are placed on their device.
Users may also amend their cookie preferences through their internet browser settings or any cookie management tools provided by the Website.
Further information regarding the cookies used by the Company is available within the Cookie Policy.
15. Third-Party Websites
For your convenience, the Website may contain links to external websites operated by third parties.
Such links are provided solely for information and convenience and should not be interpreted as an endorsement, recommendation or approval of any third-party organisation, product or service unless expressly stated.
The Company has no control over external websites and accepts no responsibility or liability for:
their content;
availability;
accessibility;
security;
privacy practices;
products or services offered; or
information published by them.
Access to third-party websites is undertaken entirely at the user's own risk.
16. Website Disclaimer
The Company endeavours to ensure that all information published on the Website is accurate and up to date at the time of publication.
However, the Website and all Content are provided on an "as available" basis for general information and educational purposes only.
To the fullest extent permitted by law, the Company gives no representation or warranty, whether express or implied, regarding:
the completeness of the Website Content;
the accuracy of information provided;
the reliability of the Website;
the availability of the Website; or
the suitability of information for any particular purpose.
Nothing contained within the Website constitutes:
medical advice;
audiological advice;
diagnosis;
treatment recommendations;
legal advice;
financial advice; or
any other form of professional advice.
Appropriate independent professional advice should be sought before acting upon information obtained from the Website.
The Company reserves the right to amend, update, replace or remove Website Content at any time without prior notice.
17. Limitation of Liability
Nothing contained within these Terms excludes or limits any liability which cannot lawfully be excluded or restricted under the laws of Scotland or the United Kingdom, including liability for:
death or personal injury arising from negligence;
fraud or fraudulent misrepresentation; or
any other liability which cannot lawfully be excluded.
Subject to the foregoing, Hearing Care and Mobility Ltd shall not be liable for any indirect, consequential or economic loss arising from or connected with your access to, inability to access, use of, or reliance upon the Website or any Content published through it.
Without limitation, this includes any loss of:
profit;
revenue;
income;
business opportunity;
goodwill;
contracts;
anticipated savings;
reputation;
business interruption; or
data,
whether arising in contract, delict (including negligence) or otherwise.
Whilst reasonable efforts are made to maintain the security and availability of the Website, the Company does not warrant that the Website will always be:
uninterrupted;
secure;
error-free; or
free from malicious software.
To the fullest extent permitted by law, your use of the Website is entirely at your own risk.
18. Website Security
Hearing Care and Mobility Ltd is committed to maintaining the security, integrity and availability of this Website.
The Company implements reasonable technical and organisational measures designed to protect the Website and information processed through it against unauthorised access, misuse, alteration, disclosure or destruction.
However, users acknowledge that no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Users accept that use of the internet carries inherent risks and that information transmitted electronically may be vulnerable to interruption, interception or unauthorised access.
Users must not knowingly attempt to compromise the security or operation of the Website.
Without limitation, users must not:
attempt to gain unauthorised access to any part of the Website, associated systems, databases or servers;
interfere with the operation, security or integrity of the Website;
introduce viruses, malware, ransomware or other harmful software or code;
undertake denial of service attacks or similar activities;
attempt to circumvent security measures; or
use the Website in any manner likely to impair its functionality or availability.
The Company reserves the right to investigate suspected security incidents and may restrict access, preserve relevant information and report unlawful activity to appropriate authorities where considered necessary.
19. Suspension or Withdrawal of Access
The Company reserves the right to suspend, restrict, withdraw or discontinue access to all or any part of the Website where it reasonably considers such action necessary.
This may include circumstances where it is necessary to:
protect the security or integrity of the Website;
undertake maintenance, repairs, updates or improvements;
investigate suspected misuse or unlawful activity;
comply with legal, regulatory or professional obligations;
protect the interests of the Company, its patients, staff or other users; or
respond to circumstances beyond the Company's reasonable control.
Where reasonably practicable, planned maintenance will be undertaken in a manner intended to minimise disruption.
The Company accepts no liability arising from any temporary or permanent withdrawal of the Website or interruption to access.
20. Force Majeure
The Company shall not be liable for any delay in performing, or failure to perform, any obligation relating to the Website where such delay or failure results from circumstances beyond its reasonable control.
Such circumstances include, but are not limited to:
acts of God;
severe weather;
flooding;
fire;
epidemic or pandemic;
industrial action;
interruption of utilities;
failure of internet or telecommunications services;
cyber incidents;
governmental action;
civil unrest; or
any other event beyond the reasonable control of the Company.
Where such circumstances arise, the Company shall be entitled to suspend, restrict or modify operation of the Website for so long as reasonably necessary without incurring liability.
21. General Legal Provisions
If any provision of these Terms is held by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed only to the extent necessary.
The validity and enforceability of the remaining provisions shall not be affected, and those provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy available under these Terms shall constitute a waiver of that right or remedy.
Any waiver shall only be effective if expressly confirmed in writing by an authorised representative of the Company.
These Website Terms of Use and Conditions of Website Use, together with the Company's Privacy Policy, Cookie Policy, Accessibility Statement and any additional terms expressly applicable to specific online services, constitute the entire agreement governing access to and use of the Website.
Nothing contained within these Terms affects any statutory rights available to consumers under applicable United Kingdom legislation.
22. Governing Law and Jurisdiction
These Website Terms of Use and Conditions of Website Use, and any dispute or claim arising out of or in connection with them, their subject matter or their formation, including any non-contractual dispute or claim, shall be governed by and construed in accordance with the laws of Scotland.
The Scottish courts shall have exclusive jurisdiction to determine any dispute arising from or relating to these Terms or your use of the Website.
Nothing contained within these Terms excludes or restricts any statutory rights available to consumers under applicable United Kingdom legislation.
23. Contact Information
If you have any questions regarding these Website Terms of Use and Conditions of Website Use, wish to report a technical issue, notify the Company of suspected misuse of the Website or request permission to reproduce Website Content, please contact:
Hearing Care and Mobility Ltd t/a The Invisible Hearing Clinic and Invizear
Registered Office:
The Invisible Hearing Clinic
Pentagon Centre
Suite 308, 36 Washington Street
Glasgow, G3 8AZ
United Kingdom
Telephone: 0141 226 2268
Email: clear@invizear.com
Website: www.invizear.com
VAT Registration Number: GB112251079
ICO Registration Number: ZA012343
24. Copyright Notice
© 2026 Hearing Care and Mobility Ltd. All rights reserved.
Unless otherwise stated, all intellectual property rights in this Website and its Content are owned by, or licensed to, Hearing Care and Mobility Ltd.
Except as expressly permitted by these Terms or by applicable law, no part of this Website or its Content may be:
copied;
reproduced;
adapted;
distributed;
transmitted;
published;
stored;
translated; or
commercially exploited
without the Company's prior written permission.
Requests for permission to reproduce Website Content should be submitted to:
Email: clear@invizear.com